COMPLAINTS about the new bin collection scheme have occupied many column inches in the Chronicle over the last couple of months - so our reporter Katia Harston went to get answers.
In Friday's paper, we carry the interview with waste and recycling boss Matt Gladstone about missed collections, inadequate white sacks for papers, weeks of waiting for larger or new bins and missed collections.
He said people ringing the call centre has halved, from 800 to 400 a day and extra crews have been brought in to help tackle the problem.
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