BARNSLEY Hospital dealt with 257 new complaints across the last year, according to new figures.

The rate of new complaints per 10,000 ‘finished consultant episodes’ - the length of time a patient spends seen by a single provider - was 27.2, the lowest in South Yorkshire and significantly less than the national average of 38.8.

Staff also resolved 269 complaints and 78 were not upheld.

There were 89 complaints brought forward from the previous year in the first quarter of 2019-20 and 48 new complaints.
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There was then an average of 70 complaints across the following three quarters.